Terms and Conditions of Guarantee

Before bringing a hedgehog home, Brennan Enterprises GP (“Royal Hedgehogs”) wants you to know that owning a hedgehog means regular visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.
At Royal Hedgehogs, we do everything we can to make sure your hedgehog is as healthy as possible when s/he arrives, but hedgehogs are living breathing animals which means health issues do arise from time to time despite our best efforts. This guarantee describes Royal Hedgehogs' commitment to you if a health issue arises with your hedgehog.

1. What does this guarantee cover?

Before your hedgehog comes home he or she has undergone an extensive health check. This guarantee covers health issues that may arise after the arrival of your hedgehog. This guarantee only covers hedgehogs who have continually resided within the United States.
  1. Days 1-14: If, within 14 days of arrival, your hedgehog is found to have a contagious disease, illness, or parasite, Royal Hedgehogs will provide you with reimbursement of reasonable and customary veterinary bills to treat such condition up to the purchase price of your hedgehog.
  2. 18 Months: If within eighteen months from the date of receipt from Royal Hedgehogs, your hedgehog is found and certified by two duly licensed doctors of veterinary medicine (any reference herein to a "veterinarian" shall be assumed to mean a "licensed doctor of veterinary medicine") of your choosing to have a congenital or hereditary condition which adversely affects the health of the hedgehog, and if Royal Hedgehogs is notified within five business days of the first veterinarian's determination, Royal Hedgehogs will provide reimbursement of reasonable, documented, actually incurred veterinary expenses associated with such diagnosed condition up to the purchase price of your hedgehog.
  3. Lifetime of the hedgehog: If at anytime during your hedgehog's life, s/he is diagnosed by two veterinarians of your choosing by method of necropsy to have the condition of Wobbly Hedgehog Syndrome, Royal hedgehogs will issue a credit toward the purchase of another hedgehog in the amount of reasonable, documented, actually incurred veterinary expenses associated with such diagnosed condition up to one-hundred percent of the purchase price of your hedgehog.

2. What is not covered?

  1. Cost of regular veterinary care, food, medicine, supplements, training, grooming, cleaning, or other costs of raising and owning a hedgehog.
  2. Injuries or accidents, including, but not limited to, ingestion of foreign matters, choking, falls, scrapes, bumps, bruises, bug bites, human inflicted injuries, run-aways, car related injuries, injuries, and illness or injury resulting from or related to veterinary procedures (e.g. spay or neuter procedures, etc.).
  3. Behavior, personality, or temperament traits including, but not limited to potty training, biting, digging, etc.
  4. Appearance, size, or other physical characteristics, breed standards, or aesthetic preferences.
  5. Contagious illnesses or parasites that are diagnosed more than 14 days after hedgehog's arrival.
  6. Hereditary diseases diagnosed more than eighteen months after hedgehog's arrival.

3. What are your obligations?

YOU MUST FULFILL THESE OBLIGATIONS, AS EXPLAINED HEREIN, OR THIS HEALTH GUARANTEE WILL TERMINATE AND BECOME NULL AND VOID.
  1. New Hedgehog Exam: You must have your hedgehog examined by a licensed veterinarian within three (7) business days of the arrival of your hedgehog. A copy of the medical record from this examination for the NPE must be sent to Royal Hedgehogs by e-mail to team@royalhedgehogs.com.Behavior, personality, or temperament traits including, but not limited to potty training, biting, digging, etc.
  2. No Vaccines: Your hedgehog does not require vaccines. Their body temperature is too low to carry rabies.
  3. Regular Veterinary Care: You must visit a licensed veterinarian on a regular basis and ensure your hedgehog receives proper health checkups.
  4. Healthy Diet: Your hedgehog will arrive with information about the type of food it has been fed so far [and a small amount of that food]. If you plan to transition to a new food, you should do so gradually to allow your hedgehog a chance to acclimate to the new food. You should follow a recommended nutritional program, including feeding only premium cat foods and veterinarian approved supplements. You should be careful not to under or over feed your hedgehog and, in particular.
  5. No breeding: Your hedgehog is intended to be a companion dog; do not breed your hedgehog. If your hedgehog is bred, this Health Guarantee shall terminate and become null and void.

4. How to file a claim

If you have complied with the requirements in Section 3 of this Guarantee and your hedgehog experiences a health issue that you believe may be covered under this Guarantee, you should notify Royal Hedgehogs immediately by emailing us at team@royalhedgehogs.com or calling us at (864) 300-2249. If possible, you should include a copy of the health records associated with your hedgehog's diagnosis and any other information you have about the health issue. After receiving the information you have provided, Royal Hedgehogs will work with you to obtain any additional information we need to review your claim. 

5. Who can file a claim?

Only the original purchaser of the hedgehog from Royal Hedgehogs can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.

6. How does state law apply?

This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

7. What if we have a dispute?

FOR THE AVOIDANCE OF ANY DOUBT, PARAGRAPHS 11 AND 12 IN THE TERMS AND CONDITIONS OF SALE RELATING TO MANDATORY ARBITRATION SHALL APPLY TO ANY CLAIMS ARISING UNDER, OR RELATING TO, THE TERMS OF THIS HEALTH GUARANTEE.

If you are entitled to a credit and decline to use such credit, Royal Hedgehogs shall be under no further obligation and it shall be deemed that you have released Royal Hedgehogs from any and all further claims and waived any rights to pursue any claims against Royal Hedgehogs.

8. Definitions

Veterinarian – A doctor of veterinary medicine licensed by the applicable state licensing authority.

Purchase Price – The "Purchase Price" of the hedgehog is simply the purchase price and does not include taxes, shipping, health certificate and veterinarian costs, shipping crate or any additional costs or expenses incurred or asserted by the you.